Transparency, Influence & Accountability Standard

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Transparency, Influence & Accountability Standard

Jigsaw is committed to understanding the diverse needs of its and tenants and prospective tenants, and to treating everyone with fairness and respect, ensuring our services are accessible and equitable.

We engage with tenants to shape the way we deliver services, listening to their views and clearly communicating how their feedback influences our decisions.

Fairness and Respect
We treat our tenants with fairness and respect
Diverse Needs
We deliver fair and equitable outcomes for tenants and prospective tenants, taking their diverse needs into account.
Engagement with Tenants
When making decisions about how we deliver our services we will take the views of tenants into account, and we will explain how tenants’ views have been considered.
Information about Landlord Services
Jigsaw provides information to tenants so they can use our services, understand what to expect from us, and to hold us to account.
Performance information
Jigsaw collects and provide information to support effective scrutiny by tenants of its performance in delivering landlord services.
Complaints Standards
Jigsaw ensures complaints are addressed fairly, effectively, and promptly.
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