Tenancy

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Overview

Welcome to the tenancy section. Here you can find out more information about your tenancy agreement, ASB & hate crime and exchanging your home.

How can we help you today?
Report ASB
If you wish to report an incident of ASB or hate crime, please get in touch with us.
Update your personal details
Log in to My Jigsaw to check and update your personal details.
Request a copy of your tenancy agreement
Log in to My Jigsaw to request a copy of your tenancy agreement.
Update your contact details
Log in to My Jigsaw to view and update your contact details.
Enquire about right to buy
Visit the Right to buy website to find out if you are eligible.
Exchange your home
Moving is easy with House Exchange.
Dealing with Anti Social Behaviour
We recognise the adverse impact anti-social behaviour and hate crime can have on tenants, residents and the wider neighbourhoods. All landlords play a key role in preventing and tackling anti-social behaviour in the areas where we own and manage homes, in support of our mission of Creating Homes, Building Lives.
Tackling tenancy fraud
Jigsaw will investigate reports of tenancy fraud from any legitimate source and take effective action against it. Where the fraud is a criminal offence, we will work with the Local Authority and/or police to assist them in bringing about a criminal prosecution.
Home contents insurance
As a tenant and/or leaseholder, it is your responsibility to insure the contents of your home: to protect your own furniture, belongings or decorations against theft, fire, vandalism and burst pipes.

To protect the contents of your home, you can take out your own household insurance either with this special scheme or by making your own arrangements.
Exchange your home
We understand that your circumstances may change and you may therefore need to move to more suitable housing for your needs. If you need to move we’ll try to help you as much as we can.
Cost of living advice
If you need a bit of advice or extra guidance to help tackle the rising cost of living, we are here to help.

We have pulled together important information and useful links to services available to support you in whatever area of life you might need an extra helping hand.
More information
Being a good neighbour
What makes our communities great places to live are our residents. A neighbourhood is most successful when neighbours are respectful, connected and good to each other.
Right to buy
The Preserved Right to Buy allows eligible tenants to purchase their current home at a discounted rate.
Tenancy Policy
The Tenancy Policy sets out the framework for the types of tenancies Jigsaw landlords will grant in future and how these will be managed effectively in line with our strategic priorities of building a strong corporate foundation and caring for our customers, assets and neighbourhoods.