We’ve been working hard to act on your feedback from our current rent and service charger collection policy review consultation last year.
Here’s what we’ve done:
You said: 96% of the people who answered the survey supported the objective of the existing policy.
We did: We kept the same objectives in the new policy.
You said: A significant majority of people said they would prefer to receive communications about rent and arrears via email.
We did: We have introduced a monthly email covering various rent related topics such as Jigsaw’s Money Advice Service, support available from partner agencies, universal credit information and raising awareness that the current year has 53 rent weeks.
You said: Some people said that part of the policy was difficult to understand.
We did: We have re-worded this section to make it clearer.
You said: 66% of people said they knew about Jigsaw’s Money Advice Service.
We did: We’ve been working hard to promote the service so even more people become aware of it.
Thank you to the 181 Jigsaw Rewards members who took part in the survey.
If you would like to take part in future surveys like this then join Jigsaw Rewards; simply go to our website rewards.jigsawhomes.org.uk to join.
You can take part in as many or as few activities as you like and at a time that is convenient to you. In return, you will receive points which can be exchanged for high-street gift vouchers or credits towards your rent account.
Our members can receive over £100 in vouchers or rent credits each year.
