Category: You Said We Did

Recently, 90 Jigsaw Rewards members took part in our ‘good call’ survey and told us about their recent experiences phoning our Connect contact centre.

We recently ran a prize draw giving Jigsaw Rewards users the chance to win £300 worth of shopping vouchers. Once more, the response was tremendous with even more residents registering…

Thank you to the 136 Jigsaw Rewards members who helped us to review our Anti-Social Behaviour Policy in September 2023. A total of 95% of the members who took part…

For Gas Safety Week (11-17 September 2023) we asked our Jigsaw Rewards members to review the Gas Safety section of our website. A total of 132 Jigsaw Rewards members took…

In May 2023, we asked Jigsaw Rewards members to review our Cost of Living Support Webpage and since then, we’ve been working hard to make some changes based on the…

In July 2023,  106 Jigsaw Rewards members took part in this survey to help us review our Domestic Abuse Policy. There was a lot of positive feedback about our approach…

In September, 194 Jigsaw Rewards members helped us review our Leasehold Management policy, including leaseholders who were able to share their personal experience.

A total of 178 Jigsaw Rewards members took part in this consultation as part of the annual review of the Jigsaw Complaints Policy. There was strong support for all key…

Resident scrutiny takes place twice a year and involves groups of residents taking a close look at how certain areas of our organisation are being run.

At Jigsaw we monitor how we are doing by looking at important statistics about the organisation, known as Key Performance Indicators (KPIs). It’s really important to us to be transparent…