Category: You Said We Did

This Summer, 242 Jigsaw Rewards members took part in our Community Investment Strategy consultation and 186 members took part in our Resident Engagement consultation.

Jigsaw Rewards members took part in our You Said, We Did survey around Assistance and Vulnerabilities.

Jigsaw Rewards members took part in our Customer Contract Strategy survey and shared their opinions about how easy it is to contact Jigsaw and how they would like this to contact us in future.

We recently ran a prize draw giving Jigsaw Rewards users the chance to win 10.2 Inch Wi-Fi 64GB Apple iPad. Once again, the response was tremendous with many more residents…

Last year we asked our Jigsaw Rewards members what they liked about being a member and what they thought we could improve. This significantly contributed to the design and features of our new Jigsaw Rewards website, which we launched on 16 May 2024.

In this survey last year, our Jigsaw Rewards members gave us feedback on what could be improved about the way Jigsaw Rewards points work. We were able to introduce some changes straight away and others have been introduced as part of our new and improved Jigsaw Rewards website. 

Jigsaw Rewards members recently took part in a survey to tell us about the process of moving into a Jigsaw Homes property and the letters we send as part of this process.

We’ve been working hard to act on your feedback from our current rent and service charger collection policy review consultation last year.

As part of the annual review of the Jigsaw Service Charge Policy, 154 Jigsaw Rewards members took part in this consultation last year and just under half of the survey participants said they personally pay a service charge.

Recently, 168 Jigsaw Rewards members took part in a review of our Rent Setting Policy.