This policy sets out Jigsaw Group’s (the Group) approach to the collection of debt on all sundry accounts.
The policy makes clear that payment of a sundry account is the responsibility of the customer even after they may have ended their tenancy or contract. The Group is committed to taking a proactive approach to prevent debts arising by offering appropriate and timely advice and assistance to its customers.
The Group will effectively pursue all monies owed to it in the most effective manner and will take swift action against wilful non‐payers, which may include recovery action via the Courts.
The policy applies to the collection of monies owed to members of the Group other than current tenant rent, service charge, personal charges, leaseholder arrears, garden and garages rents and former tenant arrears of any kind.
