This policy sets out Jigsaw Homes Group’s (the Group) approach to effectively manage the collection of former tenant debt. The Group aims to maximise income through the recovery of former tenant debts by taking a clear, consistent and cost‐effective approach.
This policy does not cover arrears owed by current customers. The Group’s approach to dealing with the recovery of current rent arrears is set out in the Current Rent and Service Charge Policy.
The policy makes clear that payment of rent and other charges is the responsibility of the individual, even after they have ended the tenancy and is a condition of the tenancy agreement. The Group is committed to taking a proactive approach to prevent debts arising by offering appropriate and timely advice and assistance to its customers. It also seeks to balance the need to maintain a firm but fair approach to debt recovery in order to protect its revenue.
