Our tenants have a wide range of opportunities to meaningfully influence and scrutinise our strategies, policies and services, including about your neighbourhood.
Our Resident Scrutiny Panel per year scrutinise our services and feed into detailed board reports to help improve our services. Resident-led scrutiny is important as it allows us to better understand our residents’ views and priorities and helps us understand areas where we need to make improvements.
We regularly use our Jigsaw Rewards platform to ask tenants for their feedback on our services and plans for the future. We publish the results of activities on our websites in the ‘You Said, We Did’ news section.
If tenants wish to implement other activities to influence and scrutinise our strategies, policies and services, we will assist them to do so.
Our Resident Scrutiny Panel and Jigsaw Rewards services are accessible to all tenants. If you would like our support to access these services please contact us for more information.
We support leaseholders to exercise their right to manage, making their own decisions about the management and upkeep of their properties.
We regularly engage with tenants to improve and tailor our approach to delivering our services. This includes improving the way we engage with our customers.
Recommendations made by our Resident Scrutiny Panel are passed on to our senior management team and lead to changes and improvements in the ways we do things.
Tenants’ feedback received through our Jigsaw Rewards service informs how we deliver our services.
If we are considering a change in landlord for one of more of our tenants, or a significant change in management arrangements, we will consult with affected tenants at an early stage and take their views into account.
Our consultation will be fair and accessible, will provide tenants with adequate time and information to respond, and will set out the actual or potential advantages and disadvantages of our proposals.
We will explain how consultation responses have been taken into account in reaching a decision.
