Recently, 262 Jigsaw Rewards members took part in our Allocations and Lettings Policy consultation and the results were insightful, giving a clear indication of our resident’s priorities.
When asked who should be given highest priority for rehousing, participants focused on those with the highest physical medical requirements, survivors of domestic abuse and local people experiencing homelessness.
Elsewhere, positive tenant behaviour, reducing the number of empty homes, and matching adapted homes with those who most need them were also considered almost equally high priorities.
When it came to advertising homes clarity, transparency and support for those needing it were the top issues, with comparatively little interest in further digitalisation.
In relation to the priorities for transferring tenants, our survey participants felt that those at risk of violence should be prioritised, and there was indication of some support for a right-sizing service.
The majority of Jigsaw Rewards members surveyed felt that helping solve the housing crisis remained Jigsaw’s top priority, with 85% agreeing with this statement. Similarly 86% supported the use of local lettings plans, feeling that it helped create better community cohesion and could help address anti-social behaviour.
Good neighbour events for new build properties were also popular, with 88% supporting this where developments were large enough. A total of 81% agreed that the main Jigsaw Complaints Policy was the correct way to handle lettings appeals.
Here’s more specific examples of how we are acting on your feedback:
You Said: Prioritise those with high medical needs, domestic abuse survivors, and local homeless individuals.
We Did: Our Allocations Policy prioritises these groups under Band 1 criteria.
You Said: Focus on positive tenant behaviour, reducing empty homes, and matching adapted homes.
We Did: Our policy emphasises sustainable communities, minimising void loss, and prioritising adapted homes.
You Said: Ensure clarity, transparency, and support in advertising homes.
We Did: Our policy ensures fairness, transparency, and accurate information for applicants.
You Said: Support existing tenants at risk of violence and promote right-sizing.
We Did: Our policy includes management moves for those at risk and promotes right-sizing.
You Said: Use local lettings plans for better community cohesion and addressing ASB.
We Did: Our policy uses local lettings plans to protect stable communities and address specific issues.
You Said: Hold good neighbour events for new developments.
We Did: Our policy encourages community cohesion through local lettings plans and new build consultations.
You Said: Handle lettings appeals through the main complaints process.
We Did: Our policy includes an appeals process, with complaints handled according to the complaints handling code.
Thank you to everyone who took part in the survey.
If you would like to take part in future surveys like this then join Jigsaw Rewards; simply go to our website rewards.jigsawhomes.org.uk to join.
You can take part in as many or as few activities as you like and at a time that is convenient to you. In return, you will receive points which can be exchanged for high-street gift vouchers or credits towards your rent account.
Our members can receive over £100 in vouchers or rent credits each year.
