Group Disrepair and Housing Conditions Policy
At Jigsaw Homes, we are committed to providing safe, well‐maintained homes for our tenants and residents.
Jigsaw Homes’ and tenants’ repair obligations are clearly set out in our tenancy agreements and leases.
Jigsaw Homes seeks to resolve instances of dissatisfaction with repairs and housing conditions and aims to minimise legal disrepair in its properties by:
- Investigating and responding to all disrepair claims thoroughly and effectively
- Considering all reasonable options when trying to resolve or settle a matter of dispute.
Where we believe that a disrepair claim is unfounded and where legal action is pursued by a tenant or resident, we will defend claims robustly.
This Policy explains how the Group will handle Disrepair and Housing Conditions claims in line with the Housing Conditions Pre‐Action Protocol.
